How to register on Smartshoppers.in?
Where do you deliver the items available on Smartshoppers.in?
Will I receive the exact item as shown in the picture?
What is the guaranty / warranty of the item?
How can I view the products that I have chosen? Can I have the demo before purchasing the item?
Can I personally come and pick up the item from your office?
How to register on Smartshoppers.in?
Registering yourself on Smartshoppers.in is very easy. You will have to click on “Register Now” tab and provide us your personal information for future communication. The online registration form will also allow you to specify your login id and password to protect your personal information. You can logon to the website for the purchases with the help of the login id and password that you have specified. Where do you deliver the items available on Smartshoppers.in?
We deliver the items available on our website to most of the location across the country. However, our system checks the serviceable location at the time of registering the order. It will also inform you, if our logistic partner does not service the delivery location that you are trying to specify. Will I receive the exact item as shown in the picture?
Our vendors will take care to deliver the item exactly what is displayed on the site. However, it is clearly mentioned in the product description that sometimes shades, color and pattern may slightly vary as the image shown on the site is only for viewing and understanding purpose. What is the guaranty / warranty of the item?
Most of the branded products available on Smartshoppers.in carry a warranty and guarantee period that is mentioned by the vendor or company. In these cases, the warranty period for the item will be mentioned in the product details page itself. Items like flowers, cakes and chocolates carry no warranty period, as these items are perishable in nature. How can I view the products that I have chosen?
You can view the product that you have chosen by clicking on the “Shopping Cart” which will be available at the top right hand corner of the page. Can I have the demo before purchasing the item?
All products on the site are displayed giving complete and accurate details in terms of features etc and the customers are requested to view the data and place an order accordingly. Being an online portal and not a retail store, we do not have products that may be personally viewed.
Can I personally come and pick up the item from your office?
Of course Yes, Customer can come to our office and collect their products.
Smart Shoppers Pvt Ltd,
Ground Floor,
Sindhur Pantheon Plaza,
No 346, Pantheon Road, Egmore ,
Ch -Â 600008
Next to Fountain Plaza
Phone: +91 044- 43508550, 28252071
Order Related
How can I track my order?
Can I modify my order after registration?
How Can I Cancel My Order?
How Can I place a gifting order?
Can I specify the delivery date for the item?
Can I place an order for multiple items?
When my order will be processed?
What should I do, if my order is not processed even after completing the payment process?
How can I track my order?
After the successful registration of your order at Smartshoppers.in, the same will be saved in “Track Your Account”. The “Track Your Account” link is available at the top right corner of the page. You can view the current status of your orders by clicking on the respective order number. The order statuses will also be informed to you via automated responses.
Can I modify my order after registration?
We don’t accept any alteration in the product details, once order is registered. If you do not wish to keep the item, then you can send us the cancellation request from our help section within 24 hours after the registration. However, we will accept the changes in the delivery address, in case if we receive the valid request from the shopper within 24 hours after order number is generated. You can send us the alteration request from our “Contact Us” link by selecting the appropriate subject line.
How Can I Cancel My Order?
You can cancel the order placed at Smartshoppers.in, by sending us the cancellation request within 24 hours after the order number is generated. We should receive the cancellation request from the shopper’s email id, which is provided at the time of registering the order. You can send us the cancellation request from our “Contact Us” link by selecting the appropriate subject line.
Can I Specify The Delivery Date For The Item?
The option for specifying the delivery date and message will be available only if you are registering the order as a gifting order. Our system will not accept the delivery date prior to the lead-time of delivery of the item. You can register the gifting order by clicking on “Sent the item as a gift” in the delivery details page.
Can I Place An Order For Multiple Items?
You can purchase more than one item in one order. You can do so by adding the desired items in the shopping cart. The delivery location and the payment mode will remain same and the total payment will be collected for the all the items that you have added in the shopping bag. When my order will be processed?
The orders at Smartshoppers.in will be processed within 24 hours after the realization of the payment. However, the orders placed through the Cheque/Demand Draft option will be processed only after realization of Cheque/Demand Draft. The item will be delivered as per the respective lead time of delivery mentioned in the item details. Automated response will be sent by the system, once the order gets processed. What should I do, if my order is not processed even after completing the payment process?
All the items available on our website would be delivered to you as per the lead-time of delivery mentioned in the item details after the approval of your order. However, you can contact our customer service department via email by clicking on the “Contact Us ” tab.
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Payment Issues
What are the payment modes available at Smartshoppers.in?
How Can I pay through Cheque/Demand Draft?
Can I pay through my debit card?
Is my credit card/personal information secured on your website?
Can I use my friends/relatives card on Smartshoppers.in?
Can I pay through cash-on-delivery?
How Can I pay through Cheque/Demand Draft?
Paying for the items via Cheque/Demand Draft is very easy. You will have to register the order by opting the Cheque/Demand Draft as the payment mode and send us the Cheque/Demand Draft of order value at our office by writing your order and contact number on the reverse side of the Cheque/Demand Draft. There are two different modes of sending the payment at our office:
You can send us the payment at the address specified below:
Smart Shoppers Pvt Ltd,
Ground Floor,
Sindhur Pantheon Plaza,
No 346, Pantheon Road, Egmore ,
Ch -Â 600008
Next to Fountain Plaza
Phone: +91 044- 43508550, 28252071
Kindly draw the account payee Cheque/Demand Draft in favor of “Smart Shoppers Private Limited”. All Demand Drafts should be payable in Chennai
Can I pay through my debit card?
Sorry, we currently do not accept the debit cards as a mode of payment for any kind of purchase available on our website. Is my credit card/personal information secured on your website?
We adopt stringent security measures to ensure that critically sensitive information, such as your personal information and your credit card details are protected.The measures are as follows:
All your personal information is encrypted before it is transmitted over the Internet. This guarantees that your information is inaccessible to any third party. We follow strict in-house security guidelines for ensuring confidentiality of our customer information.
Can I use my friends/relatives card on Smartshoppers.in?
Smartshoppers.in uses the most stringent security measures available for e-commerce to ensure the shopping experience at our portal is private, safe, and secure. Utilizing someone else's credit card or giving out your own credit card details to someone are both fraud doings. Credit card frauds are punishable by law and hence are criminal offences. Any such offence would certainly be taken up with a legal course of action and criminal investigation. Smartshoppers.in does not favor or support the use of another person's credit card details and you are requested to enter your own credit card details at the time of placing an order. The cardholder name should be the same as the shopper name.
Can I pay through cash-on-delivery?
Sorry, we currently do not have cash-on-delivery as a mode of payment for any kind of purchase available on our website |
